Frequently asked questions
We’ve collated a list of frequently asked questions to help our friendly customers out. We hope you’ll find an answer to your question below. If you can’t, feel free to contact us!
GENERAL
All personal and payment information is encrypted and securely processed. None of your personal information is stored or shared. You can see the transaction is secure if you see a key lock on your web browser. We do not hold your credit card information after your order is complete as it is submitted directly to our bank. Rest assured that your credit card and account information is secure every time you shop with us.
ORDERS
We happily exchange with proof of purchase and will refund faulty items only. We do not refund for change of mind purchases. Please refer to our ‘Customer Care’ page for further information.
DELIVERY
ASAP! We pack orders upon receipt of your purchase. An email will be sent to you when the items are dispatched along with a tracking link. How long it takes to reach you will depend on your location.
PRODUCTS
Please note that most toys do not come with a warranty, unless the product arrives defective or damaged.